It has taken me 4 days to write this post! I guess enough bitching and moaning finally made my husband sick of me talking and he finally reloaded my computer. Back on and it works awesome now!!! Thanks babe, I love you!
Well I went to Walmart today and bought the things I needed for my kids Easter baskets. I bought a real cute outfit for my 5 year old, some candy, crayons, paints, and 2 Lightning McQueen sippy cups for my 18 month old.
Don’t they look cute?!
I called my husband upstairs to help me fill the eggs we were going to hide and to check out the Easter baskets. He proceeds to pick up the sippy cups and then asks “did you already let Brahnan use this?” I laughed and said “are you kidding?” He said, “it has teeth marks on it!” I said “WT…” Low and behold there are freaking teeth marks on one of the cups. Mind you I took this out of the plastic seal myself and yes there are definitely teeth marks! It is hard to see in the picture but if you look close you can see them.
It was now 10:30pm Saturday night and I had to get something in his basket. He is only 18 months old, so he would not know if I took him into Walmart myself tomorrow and exchange them but I have a 5 year old that would very much question her brothers lack of Easter basket or why we are gong to Walmart to exchange what the Easter Bunny brought. I then decided I needed to go to Walmart myself, which is a 14 minute drive one way, but I had to go.
I got there and went to walk in the front door and the greeter immediately says “we no longer take returns after 10:00pm.” I said “you have got to be kidding me, I need these exchanged tonight, they are for my sons Easter basket.” He said “sorry can’t help you.” I said “uh, get a manager because your store sold me a used cup and Easter is in the morning.” He would not get me anyone to try and get this taken care of. Of course I left the store all sorts of pissed off. Now it is almost 11:00pm and I have just about $5 left in my bank and now I have to go buy some freaking cups or something to go in my sons basket. Do you think I would even think about buying it at Walmart, oh hell no.
So I drive 12 minutes back towards my house and stop at another store, Meijer, as there was no way in Helena Montana that I was giving Walmart anymore money. They did not have Lightening McQueen but they had Toy story and they were .98 cents less so I went with them. I brought them home, put them in the basket and Easter was a success.
UPDATE:
Went to Walmart today (Monday after Easter) and took the cups back. I complained and they did not care. I told them “I understand the whole 10pm thing but this was not my fault and the return should have been mad after 10pm.” She said “it comes from corporate, we can’t change it.” I said I realize that but you guys sold me USED CUPS, how is that policy, you are NOT a USED store!” Of course she was speechless. I then said “so if I buy something again that is defected and I need it immediately and it is after 10pm at night then you don’t care?” She said, “it comes from corporate there is nothing I can do.”
This is such BS. If I was just being a pain in the ass and just wanted to change the cups then you know, screw me, and come back the next day. My point is, they freaking sold me a USED cup and they are acting like it is my fault and I am putting them out! I so deserve more then my money back. I deserve gas money for the 2 extra times I had to drive there and an apology, JEEZ! Where has customer service gone?! I just don’t see it anymore anywhere!!
Thanks for coming by and reading my long awaited post!
Happy shopping everyone and happy belated Easter!
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One of the reasons I hate WalMart. Sorry you had so many issues with them, especially on the day before Easter! I'm glad everything worked out for you guys!!
And this must be a new policy change or something. I don't know how many times hubby and I have returned something after 10 pm, for us that's the best time to go. There's almost no lines. 🙂
Walmart and I have a very strong love/hate relationship, so I feel your pain.
I'm glad everything worked out. 🙂
Yea, WalMart is slipping on their customer service. However, I would recommend sending this post or a formal complaint to the corporate office!! With the economy the way it is, I doubt that even they can afford to have a decline in business.
That would really tick me off to no end too! I would file a complaint online if your store gets you no satisfaction.
Please write to Corporate hdqtrs in Arkansas, I have heard that they will do something about it. Send the pictures, and information of the store you shop at, the person's name you dealt with, Hopefully this will give you the satisfaction you deserve!