Have been paying the local hospital for about 6 years to the same address with no problems. About 3 months ago I got a notice that my payment was being forwarded to a different location and I needed to update it. I called the hospital and they were confused as they had no idea. They gave me a second address and I sent it.
I then waited…and waited…and waited. I have not sent a second payment because the first one to the new address never cleared.
I got the check back today in the mail. It had not been attempted to cash, there was not note…nothing. I have no idea why they sent it back.
So I called the hospital a few hours ago. They…again…no nothing. They said I should be sending payments to the original address i have been for years…really?
There is no way in hell I am going to send them any money in the mail again. I will have to call monthly to pay over the phone.
It is funny because they keep telling me I am late but yet they won’t cash my check. WTH???!!!!
I just don’t get it…I don’t have to…because in the long run, they don’t really care. No matter how hard it is to pay a bill they still want their money on time. Gotta love wonderful customer service!
Have a good day!