OMG it is only 8:31 am and I have already hung up on two customer service reps…actually it all started a few days ago,, but this morning was the icing on the cake! So happy WTFriday…I am pissed off already!
I have had to contact THREE different customer service agents in the last 3-4 days. One is for a credit card I have, the other is for an old cable company I had, and the third was for a mistake on a charge to my bank account for a service I cancelled back in March. Let me tell you…if I could have shoved my hand through the phone and slapped everyone of the representatives I would have…
Remember in the past when you wold call customer service, 9/10 it was pleasant? You usually would get a nice person on the phone that you could understand and they would help you. Well it has not been too long ago that two of the three companies I mentioned above, actually had great customer service. It has however, taken a turn for the worst.
You know, if I moved to India and called my company in India then I would expect someone to answer form India and I would also expect to have a hard time understanding them. But, I am not from India, I do not live in India, and the bills I have are local so when I call customer service I would appreciate being able to understand what the hell they say.
The worst one was the charge that should not have happened. I cancelled the service and should not have been charged in April…I was charged in April. I called customer service and the woman could barely speak ANY English at all. She kept repeating herself over and over and I asked here specifically…”do you see where I cancelled my service over a month ago?” She would reply, “Mam you no have service with us.” Me…” I KNOW, but I got charged the monthly fee.” Her, “Mam you know have service with us.” You get the idea. So I said “Manager please!” Her, “No manager, I can help you.” Wow she must use that sentence a lot because that one was right…
So after about 10 minutes of the conversation she finally said, “we charge you for service?” I said “Yes…” She said, “We give refund to you bank.” Yes she said “YOU BANK!” I said “OK and if I get charged any fees will your company reimburse me?” Apparently that word was a little to big for her. She said “No we transfer money back, you no have service with us.” I said “How about any bank fees I may have?” She said again, “No we transfer money back in in you bank, you no have service with us…” Of course I hang up. Yes this was one of the customer service centers I have called int he past and I used to get good service…this was not a one time fluke of getting a non English speaking person either. I actually tried calling this company for 3-days to only hang up from pure frustration. Yesterday was the last call I made. In fact, I will never use this company again…ever!
So here is my thing. Ya I can go on and on about the damn debates and how we were promised jobs back in the US…ya that was crap. Like I said earlier, two of the companies just this year had English speaking customer service reps, so apparently it’s getting worse. I really truly believe that companies not only move oversees to pay less to employees and pay cheaper taxes, but I think that they are realizing that people will hang up if they get frustrated so it saves the company quite a lot of money in customer service fees etc. See…if I would have stayed on the phone, with someone that could understand me, I would have probably gotten a “yes we will cover any bank fees that occur because of our mistake.” Because the woman could not, or acted like she could not understand me, then they are not shelling out anymore money for fees. Brilliant?! Let me pay for your damn service, then charge me when I cancel it and if I get fees then oh well, that’s my fault for using your stupid company in the first place.
I have become more and more eager to use US companies for services. I will even look for US sellers on eBay first. If we want our economy to grow then, in my opinion, we need to support our own damn country. I have even quit shopping at Walmart as much because everything is made in damn china. I am finding a lot of other US companies are lowering their prices as a result too so it has not been terribly hard to change my ways.
So…if I live in the US and you have a company that does any kind of customer service, then please have people that are willing to not only talk, but also listen, to the customer and have them speak the language of the country they are in!
Come on Big “O” you promised jobs back from overseas, now where the hell are they? It’s been over 4-years…and it is only getting worse!